Privacy Policy

Avon Valley Railway considers the privacy of its users to be a serious issue. Please read the following to learn more about our privacy policy. Avon Valley Railway is a business based in the United Kingdom

What this policy covers

This policy covers how Avon Valley Railway treats personal information that Avon Valley Railway collects and receives, including information to your past use of our website. Personal information, is information about you that is personally identifiable like your name, address, email address or phone number, and that is not otherwise publicly available.

This policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage.

Information collection and use


Avon Valley Railway collects personal information whenever a user chooses to contact us via the web form within the contact us section.

When contacting us using this method we ask for information such as your name, e-mail address and telephone number.

Avon Valley Railway automatically receives and records information on our server logs from your browser, including your IP address, Avon Valley Railway cookie information, and the page you request.

We use information for the following general purposes: to customise the content you see, fulfil your requests and for technical web site administration purposes.

When you make a purchase of online tickets for any of our special events, dining or Santa trains using the Avon Valley Railway website you will be taken to a third party ticketing provider Quaytickets. Quaytickets is a trading division of The Lowry Centre Ltd, The Lowry, Pier 8, Salford Quays, M50 3AZ. Registered in England No. 3255905. Their privacy and data management policy can be viewed at

Data supplied to Quaytickets may be transferred to the Avon Valley Railway to keep you informed of other events and activities which might interest you (if consent has been actively given by the customer). Marketing would take the form of communication by email only. You may unsubscribe from these communications at any time.

Information sharing and disclosure

We do not rent, sell or share personal information about you with other people or non affiliated companies except to provide products or services you’ve requested, when we have your permission.

We will use reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Changes to this policy

We may update this policy. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our web site.

Privacy support

If you have any questions or suggestions, please contact us using the online form provided on our contact page.

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