Frequently asked questions

Here’s some of the common questions we get asked:

DO YOU CHARGE FOR CAR PARKING?
There is no charge for car parking at Bitton Station.

DO I HAVE TO PRE-BOOK MY TICKETS?
You don’t need to pre-book your tickets for our ordinary steam or diesel operating days. In fact, buying your tickets from our Victorian station is part of the experience. However, for all of our dining and Santa trains you’ll need to book in advance. You can do this through this website.

HOW LONG DOES THE TRAIN JOURNEY TAKE?
The journey lasts about an hour. Bitton Station is in the middle of the line. Trains go bothways from here, first to Oldland Common at the northern end of the line, back to Bitton, then south to Avon Riverside. Our line is three miles long, so it’s a six mile round trip.

DO YOU WELCOME DOGS?
Dogs are welcome on the station site and trains on most days. The only exception are our Santa Steam Specials, some Family events and our dining trains. We restrict access to dogs on some family events due to the large numbers of children present, some of whom can be scared by dogs.

WHEN IS THE STATION BUFFET OPEN?
Our Buffet (station cafe/restaurant) is open daily –  We’re only close on Christmas Day…. For current season hours click here

DO YOU TAKE CREDIT CARDS?
Yes, we accept all main cards, except American Express.

HOW MANY PEOPLE ARE THERE IN A ‘FAMILY’ TICKET?
Our family ticket covers two adults and up to four children.

WHAT AGE IS A ‘CHILD’?
Children are those aged 5 – 14. Under 5’s travel FREE (except on our Santa trains).

ARE YOU WHEELCHAIR ACCESSIBLE?
Yes! Our trains have ramped access into a converted carriage. We also have a disabled toilet on the station.

WHAT FOOD & DRINK DO YOU OFFER?
Whilst there’s no food and drink available on our trains, our station Buffet at Bitton offers a wide variety of drinks, snacks and full meals from breakfast, lunch and afternoon tea? We also offer Roast lunches on Sundays. Pre-booking is advised as these are very popular (and delicious!).